Frequently Asked Questions

How do I search for products?

You can search for the products of your choice by entering the product’s name or keyword into the Search Bar at the top of the webpages. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find the product of your choice or the product you’re interested in, simply click on the product name or the product image to get to its detail page.

How are the shipping costs calculated?

Our shipping costs are calculated based on the shipping methods used (land, air, or sea) and product weight / volume. Different shipping companies charge different rates, so it’s best to check and compare which is most affordable and economical for you.
For more details on how our shipping costs and charges are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection are set of guarantees that enables our buyers to shop with confidence on our website / platform.
You are protected when:

• The item you ordered did not arrive within the time it was promised by the seller.
• The item you received was not as described.
• The item that you received was assured to be genuine but it was fake.

How do I request a return, exchange, or refund?

We have an easy refund, no questions asked return policy for all our products. If you wish to request a return, refund or exchange of your purchased interior car accessories or any other products, read our Refund Policy to know more or contact our support team at support@vehiclefantasy.com.